Letter From Our President & CEO – January 10th, 2023
Seven years ago, I sat down to write my first Letter from Kent. I remember one of my sons remarking after he had read it, “Pops, that was pretty self-deprecating. It certainly doesn’t ooze with your confidence to do the job.” He was right! But so was I. I really didn’t know how to be the President/CEO of a food bank. I’m sure there is still much to learn, but looking back on that day I can honestly say that I have grown in my food bank knowledge, grown in my leadership abilities and most importantly grown my passion to serve our neighbors in need.
But I did not and cannot do it alone. I need the support of our team of associates, the support of the board of directors and the support of the community to achieve our goal of providing reasonable access to the food they need to all neighbors in need by the year 2025. We are well on our way, but still have lots to do. Let’s take a moment to take a quick reflective look at 2022 before looking to the future.
*We had approximately 15,000 cash donations to the Food Bank which came from approximately 6,400 different donors.
*We distributed just under 13.5 million pounds of food, down from just under 14 million in 2021. Our pounds distributed peaked in 2020, mostly because of additional USDA commodities aimed at addressing COVID needs.
*We spent nearly $1million more buying food in 2022 than we did in 2021. Because of the decline in USDA offerings, a decline in donated food product, we were forced to spend $3.3 million to have food available for our partner agencies.
*We served 31,910 households totaling over 104,692 individuals through our Mobile Pantry division. Please note that some of these individuals were served more than once.
*Once again, we invested over $100,000 in our partner agencies to help them better serve the community. Our agency capacity grant program purchased double-door refrigerators and freezers, a walk-in cooler, skid loader, shelving, tables and laptops just to name a few of the items that helped our partner agencies increase the amount of people they could serve.
*We opened Feed Rogers. To say that it exceeded our expectations of serving our neighbors in need with dignity would be an understatement. Just take a look at the numbers from when we opened that day in March of 2022. We served: 8,374, and 29,259 individuals, unique households- meaning folks that came only one time. During the course of 2022, several neighbors had to come more than one time resulting in total interactions of 45,558 individuals. Feed Rogers also provided a much- needed outlet for all those persons who wanted to volunteer, but because of space limitations in our warehouse we could not use.
These are just a few of the accomplishments we had in 2022. But as I said earlier, our work is far from over. During 2022 we completed the bulk of the $25 Million Food for Today, Hope for Tomorrow capital campaign. While we have raised just under $23 million, there is certainly still an opportunity for you to be part of this life changing campaign*. As part of the campaign, construction has started on our new state of the art Center for Hunger relief in north Lowell. I encourage you to drive by Pleasant Grove and Honeysuckle to monitor the progress. I know I do every day. As I have often said, however, the new Center for Hunger relief is just one tool in the fight against food insecurity. We continue to invest money into programs to help those we serve to provide them with more nutritional options, as well as teaching them how to prepare those offerings.
Yes, we have along way to go, but because of the support of each one of you, I am confident that the Food bank will continue to grow and improve, just as hopefully, I have over the past seven years.
Because of you, someone will eat today.
K
*if you want to be part of assuring the Food Bank will be positioned for someone to eat tomorrow, please give me a call at 479--419-5392. I would love to explain what our plans for the future look like.
During the month of December, we welcomed 310 volunteers who served a total of 1,139 hours in our warehouse, at our Mobile Pantries, in our garden, and at our Feed Rogers location. We couldn’t do what we do without our wonderful volunteers! If you are interested in volunteering with us, please visit www.nwafoodbank.org/volunteer to find a date and time that will fit your schedule. We offer times for individuals, groups, and even a few special times for families!
We appreciate your willingness to serve on our Board and for your dedication to helping us feed our neighbors who are food insecure in the NWA region.
We want to thank City Title & Closing for their donation and support in the fight against hunger! Your gift will help put food on the tables of families across Northwest Arkansas.
Mike beams with pride when he talks about his four kids.
“All the kids, we’ve been lucky,” he said. “Because the parent’s dream, in my book, is always been that they do better than you. They’ve all done better than us.”
His two sons and two daughters have grown up to be caring and hardworking people like their dad, who worked as a mechanic in Fayetteville for 20 years.
About a year ago, Mike’s wife became sick, so he retired early to support her. Things are tight with a smaller pension, medical bills and rising costs, but he is determined to make it work.
“We’ve never tried to live out of our means,” he said. “We’ve been surviving and we’re going to keep surviving.” ]
“It’s crazy when you go to the store and you see a dozen eggs for $5 or an 18-pack for $6.50, but we’ll get through it I’m sure,” he said.
Mike found additional support at Northwest Arkansas Food Bank’s Mobile Pantry in Elkins, where he can pick up produce, frozen meat and shelf-stable foods. He said his wife will be especially happy with the sweet potatoes he got that day.
Witnessing the care of the community during this time has encouraged Mike.
“I’m one of those guys, I’ve worked all my life, and I always thought about handouts and things like that,” he said. “But when you get in a situation, you know, sometimes they’re not handouts, it’s a hand up.”
He encourages people facing similar difficult circumstances to connect with resources, like the Mobile Pantries, and to give back when they are able.
Overcoming the stigma the first time may be hard, but “... always keep in mind that it’s not a handout,” he said. “A lot of people might give you a hard time and all that. It’s a hand up.” .
We are so grateful for our partners at Smart Chicken and Harps Food Stores . They donated over 6,500 pounds of chicken to help our food-insecure neighbors in Northwest Arkansas. Thank you for your generosity!
West Texas Rub "Judge's Choice" blew us away by donating an incredible dinner for our Food Drive Challenge event that was held in December. The team drove over 11 hours to bring us the winning flavors of Texas BBQ smoked in their custom pit. Thank you for the delicious meal and for supporting our cause!
A letter from our Chief Operating Officer – October 10th, 2024
By now many of you may have had the opportunity to visit our new facility on Honeysuckle Street in Lowell. If you’ve toured the facility, you’ve seen first hand how much space we have to handle our current levels of operation, as well as plenty of space to take us years into the future.
Over the course of the last three months we’ve learned a lot about our new home. First, we have a lot of yard work at this location, with nearly 10 acres of lawn and landscaping to maintain.
Second, our electric bill is a lot higher than at our old facility. Fortunately, it’s not as high as we had expected, thanks to high efficiency refrigeration equipment and a building automation system for our HVAC system.
Third, there is a lot to learn when it comes to operating and managing all of these automated systems. Our maintenance team is doing a great job learning these systems, and keeping this facility looking as good as the day we moved in.

We wouldn’t be enjoying this facility were it not for the generosity of so many in our community. We always say this is “your” food bank, so please come take a tour and learn more about what we do.
Dawn has lived in Springdale her whole life, witnessing the rising cost of living weighing on her family and her neighbors. With high grocery prices and stagnant wages, many households like hers are making tough decisions between food and bills.
When she recently visited Bread of Life, a food pantry located in downtown Springdale, she learned about a new program called Order Ahead.
Through the program, people can place a free online order for groceries – choosing the foods that fit their family’s needs – and pick them up at a participating food pantry.
Order Ahead is a Northwest Arkansas Food Bank program hosted by select Agency Partners like Bread of Life. For most participating locations, the Northwest Arkansas Food Bank packs each order and delivers them to the food pantry location for pick-up.
Bread of Life hosts Order Ahead on the first and third Wednesday of the month and online ordering opens the week prior. The evening pick-up hours from 6:00 to 7:30 p.m. make it more accessible for working families like Dawn’s.
“A lot of people work during the day where they can’t go to these pantries when they need it,” Dawn said. “And with it being in the evenings, whatever time you set your appointment, people can get off work and still go to that. That makes a huge difference.”
For families experiencing financial hardship, Dawn encourages them to reach out for help from organizations like Bread of Life.
“We’ve all, at one point or another, been in a financial situation that we had to struggle with food. They’re not the only ones. You go, you hold your head up and you be thankful that you get to go and that we have resources like this,” she said. “There’s no shame in going to the food pantry if you need it.”
To find a participating Order Ahead location near you and place your free online order for groceries, please visit www.orderahead.org and enter your zip code.
Along with Order Ahead, Bread of Life holds regular food pantry hours every Wednesday and Thursday from 9:00 to 11:30 a.m. Bread of Life is a ministry of First Church Springdale and is located at 208 E. Emma Avenue. They can be contacted at 479-751-4610.
For more information on additional Agency Partners and resources, please visit www.nwafoodbank.org/find-food.
To make a one-time donation to support families like Dawn’s, visit www.nwafoodbank.org/donate.
Agency Partner Spotlight: St. James Food Pantry, Fayetteville
In the Historic Spout Spring District of Fayetteville, Arkansas, Director Monique Jones leads the wide-reaching impactful programs of the St. James Food Pantry—an extension of the historic St. James Missionary Baptist Church in Fayetteville.
St. James Food Pantry serves a total of 600 to 800 households weekly, through food resilience strategies including a food locker, a drive-thru option, and a DoorDash delivery service. Volunteers visit the pantry to shop and deliver food essential packages to surrounding areas.
The goals of these strategies are to increase accessibility to fresh fruits and vegetables, reduce food insecurity, and build a stronger food resilience system within vulnerable low-income communities.
As an agency partner of the Northwest Arkansas Food Bank, St. James Food Pantry participates in the Retail Rescue program. With the rescued food items from local grocers and farmers, they can provide a wide variety of fresh and nutritious options to the community.
Combating the stigma of food insecurity requires various approaches to meet each person’s needs. While discussing the desire to reach more neighbors, Minister Jones said, “We want to give back dignity to coming to get food. We greet you with a smile, try to meet your needs. Our goal is to see you and meet you where you are.”
Food Resilience Strategies at St. James Food Pantry:
Food pantry
The drive-thru pantry operates on Tuesdays from 9 a.m. to 1 p.m., and Thursdays, from 10 a.m. to 1 p.m. While neighbors are in their vehicles, St. James staff registers them. Staff and volunteers distribute pre-packaged boxes with foods including protein, bread, dairy, products, fruits, vegetables, and grains. St. James also puts together hygiene kits for neighbors.
DoorDash delivery
St. James partnered with United Way — an organization that aims toward improving capacity building for individuals and families, 211, a resource information contact line, and the Ride United Last Mile program for the DoorDash delivery program.
Food locker
Minister Jones explained that the food locker system was initially set up to accommodate those not eligible for the DoorDash program and who cannot get to the pantry on Tuesdays and Thursdays due to work. This strategy has a similar process to the DoorDash delivery system. Neighbors can pick up orders placed using Order Ahead from 12 a.m. to 11:30 pm on Wednesdays and Fridays.
Minister Jones, staff, and volunteers are committed to fostering dignity, accessibility, and diverse nutritional options and creating sustainable solutions to combat food insecurity.

For more information and to make a donation, the Outreach Ministry can be reached at 479-332-5161. They are located at the Squire Jehegan Outreach Center at 115 South Willow Ave. in Fayetteville.
We love our VOLUNTEERS!
Thank you to all our volunteers who helped us this past month! We couldn’t do what we do without you.
If you are interested in volunteering, please visit www.nwafoodbank.org/volunteer to find a day and time that works best for you.
For more information on Feeding America please visit: www.feedingamerica.org
NWAFB is a 501(c)3 nonprofit organization, all donations made are tax exempt. TIN# 71-0680830
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1604 Honeysuckle Street
PO BOX 2126
Lowell AR 72745-2126
Phone (479) 872-8774
Fax (479) 872-8777
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